This course teaches you how to communicate with impact, clarity and intention, regardless of context. You will refine your skills to deliver messages that convince, build trust and influence decisions, both in client relationships and team dynamics.
Clear and efficient communication is important in any field. Whether you interact with clients, colleagues or business partners, the way you convey your message influences perception, collaboration and your professional success.
Strategic communication principles – How to structure a clear, convincing message adapted to your audience.
Types of interlocutors and message adaptation – How to adjust your communication according to the other person's thinking style and personality.
The power of words: how to influence through language – NLP techniques to generate impact and create authentic connections.
Managing difficult conversations – How to transform objections, conflicts and tense discussions into constructive solutions.
The art of questions and active listening – How to improve professional relationships and obtain essential information in any interaction.
